Measuring and Evaluating the Services of Kumasi Technical University Restaurant by Employing Statistical Process Control Tools

Yeboah, Mary Ann and Anyan, Francis Yao and Abayase, Rosemary (2023) Measuring and Evaluating the Services of Kumasi Technical University Restaurant by Employing Statistical Process Control Tools. Asian Journal of Probability and Statistics, 25 (2). pp. 1-16. ISSN 2582-0230

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Abstract

The study measures and evaluates Kumasi Technical University (KsTU) Restaurant’s services using statistical process control tools. Two categories of respondents (members of staff and students) were engaged in the study. Data was collected from 100 members of staff and 223 students using questionnaires. Statistical tools such as mean, pareto charts and factor analysis were used in the analysis. The results shows that respondents are highly satisfied with the services provided by the restaurant. The survey also found that consumers consider two factors, namely atmosphere and food quality, while evaluating the services offered by a restaurant.

Item Type: Article
Subjects: GO for STM > Mathematical Science
Depositing User: Unnamed user with email support@goforstm.com
Date Deposited: 09 Oct 2023 04:52
Last Modified: 09 Oct 2023 04:52
URI: http://archive.article4submit.com/id/eprint/1694

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